Return Policy
At Mortiara Healthcare Limited, we strive to provide the highest level of service and care to our clients. If you are not completely satisfied with a product or service purchased from us, please review our return policy to understand your options.
Products
- Eligibility for Returns:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 30 days of the purchase date.
- Proof of purchase (receipt or invoice) is required for all returns.
- Non-Returnable Items:
- Perishable goods (e.g., food, flowers, newspapers, or magazines).
- Intimate or sanitary goods (e.g., personal care items, health and hygiene products).
- Customized or personalized items.
- Gift cards and downloadable software products.
- Return Process:
- Contact our customer service team at [customer service email] to initiate a return.
- Provide your order number and reason for the return.
- Ship the product back to us at the provided address. The customer is responsible for return shipping costs.
- Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds:
- Approved returns will be refunded to the original payment method within 7-10 business days.
- Shipping costs are non-refundable.
Services
- Service Satisfaction Guarantee:
- If you are not satisfied with the care or service provided, please contact us within 7 days of the service date.
- We will work with you to resolve the issue and, if necessary, provide a partial or full refund or offer a service credit for future use.
- Cancellation Policy:
- Services can be canceled without penalty up to 24 hours before the scheduled service time.
- Cancellations made less than 24 hours in advance may incur a cancellation fee equivalent to 50% of the service cost.
Contact Us: If you have any questions or need assistance with a return, please contact our customer service team at [email protected] or +44 0749 4753697.