Responses

Responses

At Mortiara Healthcare Limited, we value open communication and transparency. We are committed to addressing any questions, concerns, or feedback from our clients, partners, and the community. Your input helps us improve our services and maintain the highest standards of care.

Client Feedback

1. Your Voice Matters:
   • We believe in continuous improvement and welcome all feedback, whether positive or constructive. Your experiences help us understand what we are doing well and where we can make improvements.
2. How to Submit Feedback:
   • Online Feedback Form: https://mortiarahealthcare.com/contact-us/
   • Email: info@mortiarahealthcare.com
   • Phone: +44 0749 4753697
   • In-Person: Speak directly with any of our staff members during your service visit.
3. Feedback Process:
   • Once we receive your feedback, our team will review it and determine the appropriate action. We aim to respond to all feedback within 5 business days.

Client Concerns and Complaints

1. Our Commitment:
   • We are dedicated to resolving any concerns or complaints promptly and fairly. We take all complaints seriously and strive to address them to your satisfaction.
2. How to Submit a Complaint:
   • Email: info@mortiarahealthcare.com
   • Phone: +44 0749 4753697
   • Written Complaint: You can send a detailed written complaint to our office at Suite G04 1 Quality Court, Chancery Lane, London.
3. Complaint Resolution Process:
   • Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
   • Investigation: Our team will conduct a thorough investigation of the issue.
   • Resolution: We will communicate our findings and proposed resolution to you within 10 business days.
   • Follow-Up: We may follow up to ensure that the resolution is satisfactory and that the issue has been fully addressed.

Service Requests and Appointments

1. How to Request Services:
   • Online Booking: Use our online booking system to request services at your convenience. https://mortiarahealthcare.com/appointment/
   • Phone: Call us at [service request phone number] to speak with a representative.
   • Email: Send your service request details to info@mortiarahealthcare.com.
2. Appointment Changes and Cancellations:
   • To change or cancel an appointment, please contact us at least 24 hours in advance to avoid any cancellation fees.
   • Phone: +44 0749 4753697
   • Email: info@mortiarahealthcare.com

Emergency Contacts

1. Immediate Assistance:
   • For urgent matters that require immediate attention, please use the following emergency contact numbers:
     • Emergency Services: +44 0749 4753697
     • On-Call Nurse: +44 0749 4753697
     • After-Hours Support: +44 0749 4753697

Community and Partner Engagement

1. Collaborations and Partnerships:
   • We are always open to new collaborations and partnerships that align with our mission and values. If you are interested in partnering with us, please reach out through the following:
     • Email: info@mortiarahealthcare.com
     • Phone: +44 0749 4753697
2. Community Involvement:
   • We actively participate in community events and initiatives. To learn more about our community engagement or to invite us to an event, contact us at:
     • Email: info@mortiarahealthcare.com
     • Phone: +44 0749 4753697

Contact Us: If you have any additional questions or need further assistance, please don’t hesitate to reach out to us at info@mortiarahealthcare.com or +44 0749 4753697. We are here to help and look forward to hearing from you.