Return Policy

Return Policy

At Mortiara Healthcare Limited, we strive to provide the highest level of service and care to our clients. If you are not completely satisfied with a product or service purchased from us, please review our return policy to understand your options.

Products

  1. Eligibility for Returns:
    • Products must be unused, unopened, and in their original packaging.
    • Returns must be initiated within 30 days of the purchase date.
    • Proof of purchase (receipt or invoice) is required for all returns.
  2. Non-Returnable Items:
    • Perishable goods (e.g., food, flowers, newspapers, or magazines).
    • Intimate or sanitary goods (e.g., personal care items, health and hygiene products).
    • Customized or personalized items.
    • Gift cards and downloadable software products.
  3. Return Process:
    • Contact our customer service team at [customer service email] to initiate a return.
    • Provide your order number and reason for the return.
    • Ship the product back to us at the provided address. The customer is responsible for return shipping costs.
    • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
  4. Refunds:
    • Approved returns will be refunded to the original payment method within 7-10 business days.
    • Shipping costs are non-refundable.

Services

  1. Service Satisfaction Guarantee:
    • If you are not satisfied with the care or service provided, please contact us within 7 days of the service date.
    • We will work with you to resolve the issue and, if necessary, provide a partial or full refund or offer a service credit for future use.
  2. Cancellation Policy:
    • Services can be canceled without penalty up to 24 hours before the scheduled service time.
    • Cancellations made less than 24 hours in advance may incur a cancellation fee equivalent to 50% of the service cost.

Contact Us: If you have any questions or need assistance with a return, please contact our customer service team at info@mortiarahealthcare.com or +44 0749 4753697.